Clear delivery times, tracked from us to you

Tommy D Jewellers is not operated as a dropshipping store. Products shown as available on our online catalogue are managed as Tommy D inventory and are subject to a final live stock check when you order. Bespoke and made-to-order pieces are commissioned separately and their production timeline is confirmed before work begins.

In-stock pieces are normally prepared and dispatched within 1–2 business days after order and payment confirmation. Orders placed after hours, on weekends or on South African public holidays begin processing on the next business day.

Bespoke, personalised and made-to-order pieces are normally completed within 3–6 weeks, depending on design complexity, stone sourcing and workshop requirements. A more specific expected completion date will be confirmed before production begins.

We deliver nationwide using tracked courier services, primarily The Courier Guy where available. After dispatch, estimated transit is generally:

• Major centres: approximately 1–3 business days.
• Regional or outlying areas: approximately 3–5 business days.
• Typical total time for an in-stock order: approximately 2–7 business days from confirmed order to delivery.

Delivery times are estimates rather than guarantees and may be affected by destination, public holidays, severe weather, courier network delays, remote-area schedules, security-estate access or an incomplete/incorrect delivery address.

We ship to physical addresses across South Africa. Once your order has been handed to the courier, tracking details will be sent to the contact details supplied with your order. Please ensure your address, postal code, telephone number and access instructions are correct before checkout.

Standard shipping is R 250. Orders of R 5,000 or more qualify for complimentary standard shipping within South Africa. Any exceptional secure-delivery requirement for a high-value piece will be discussed with you before dispatch if it changes the normal delivery arrangement.

High-value orders may require identity, address or payment verification before dispatch. Where appropriate, we may use insured or enhanced secure delivery and may contact you to confirm a safe delivery arrangement. Please do not ask a courier to leave valuable jewellery unattended.

If tracking appears delayed or a parcel arrives visibly damaged, contact us as soon as possible at hello@tommyd.co.za. We will assist with the courier investigation and, where applicable, the remedy available under our Returns & Refund Policy and South African consumer law.